Privacy Policy
Your privacy matters to us at Meadow Lens Frame
Information We Collect
When you contact us for corporate flower arrangements or gift services, we collect information you choose to share. This may include your name, company name, email, phone, delivery addresses, and specific floral requirements. We also collect payment details when you place orders, securely handled by our payment partners.
For corporate clients, we may gather extra business details like company registration, preferred delivery timelines, and budget needs to tailor our service to your requirements.
Our site automatically gathers technical data when you visit, such as IP address, browser type, device details, and navigation patterns. We use this to enhance site performance and learn how clients discover our services.
How We Use Your Information
We mainly use your information to complete flower orders and deliver top-notch customer service, including order processing, coordinating deliveries, crafting custom arrangements per your specs, and keeping you informed about your service needs.
We also leverage information to enhance our services and website experience, helping us identify the corporate floral offerings most valued by clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Meadow Lens Frame respects your privacy and does not sell your personal data to others. We share information only as needed to deliver our services or when required by law.
We may disclose essential information to trusted service partners who help run our operations, including delivery partners, payment processors, and technical service providers. These partners are contractually bound to protect your data and use it solely for the services they perform for us.
We may disclose information when required by law, a court order, or government request. We may also share information to safeguard our rights, property, or safety, or the safety of our customers and staff.
Data Security Measures
We handle your personal data with care and implement appropriate technical and organizational safeguards to protect it. This includes secure data storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
Personal information is kept in protected systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transmissions are encrypted to safeguard information while it moves between your browser and our infrastructure.
Limited Access
Access is restricted to staff who need information to deliver services.
While we employ strong security measures, no method of transmission over the internet is 100% secure. We continually update our security practices to guard against evolving threats.
Your Privacy Rights
You have important rights regarding your personal information. Depending on applicable laws, you may have the right to access, correct, delete, or restrict the use of your personal information.
To exercise these rights, contact us using the details at the end of this policy. We will reply within a reasonable timeframe as required by law.
Data Retention
We keep personal data only as long as needed to provide our services and fulfill legal obligations. Retention periods vary by data type and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: approximately three years after the last service interaction
- Financial transaction records: seven years for tax and accounting purposes
- Website analytics data: about twenty-six months for service improvement analysis
- Marketing preferences: until you unsubscribe or two years of inactivity
Cookies and Website Tracking
Our site uses cookies and similar technologies to enhance your browsing experience and to understand how visitors interact with our site. Cookies help us remember your preferences and assess site performance.
You can manage cookie settings in your browser. However, turning off certain cookies may impact how the site functions. For comprehensive details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site may include links to external websites or services. This privacy policy covers only Meadow Lens Frame and our site. We are not liable for the privacy practices of third-party sites.
We encourage you to review the privacy policies of any third-party websites you access via links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will refresh the "Last Updated" timestamp at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we manage your information, please reach out to us.
Contact Us About Privacy
Meadow Lens Frame Privacy Team
123 Rose Lane, Chelsea, London
London, United Kingdom SW3 2AA
Email: info@meadowlensframe.bond
Phone: +44 20 7946 0123
For privacy inquiries, please include "Privacy Request" in the subject line and provide as much detail as possible about your request. We aim to respond to all privacy inquiries within 7 business days.